Review of the Australian Financial Complaints Authority - Terms of Reference

This consultation process has now been completed. Submissions available
Date
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Consultation Type
Terms of Reference

Key Documents

The Australian Financial Complaints Authority (AFCA) is the one-stop shop for financial complaints and offers consumers and small businesses access to financial dispute resolution in a free, fast and binding manner.

Section 4 of the Treasury Laws Amendment (Putting Consumers First-Establishment of the Australian Financial Complaints Authority) Act 2018 (the Act) requires the Minister to establish an independent review of the operation of AFCA. The Act also requires the Minister to table the review report in the Parliament within 15 sitting days after receiving the report.

The scope of the review is set out in the terms of reference.

The final report for the Review was handed to the Minister for Superannuation, Financial Services and the Digital Economy, Minister for Women's Economic Security on 26 August 2021.


The Review of the Australian Financial Complaints Authority (AFCA) received 167 submissions, including 42 confidential submissions.

Confidential submissions will not be published. Non‑confidential submissions will be published unless they are considered unsuitable for publication because, for example, they contain content that is defamatory, obscene, indecent, threatening or abusive or raise significant privacy concerns. Partial redaction has been applied where this would allow the remainder of a non‑confidential submission to be suitable for publication.

 

Submissions

121 submissions were received for this consultation.

AFIA - pdf 322.48 KB
Afterpay - pdf 104.98 KB
AIG Australia Limited - pdf 226.53 KB
Anonymous 1 - pdf 135.84 KB
Anonymous 10 - pdf 129.31 KB
Anonymous 11 - pdf 770.88 KB
Anonymous 2 - pdf 91.55 KB
Anonymous 3 - pdf 176.23 KB
Anonymous 4 - pdf 92.2 KB
Anonymous 5 - pdf 678.92 KB
Anonymous 6 - pdf 3.4 MB
Anonymous 7 - pdf 96.76 KB
Anonymous 9 - pdf 89.64 KB
Ashby, Mr Leon - pdf 177.16 KB
Assured Support - pdf 274.17 KB
Axess Group of Companies - pdf 224.83 KB
Bank Reform Now - pdf 285.58 KB
Burge, Ms Suzi - pdf 1.23 MB
Campbell, Ms Meredith - pdf 88.42 KB
Casaceli Group - pdf 159.89 KB
Caulfield, Mr Craig - pdf 507.17 KB
Claimo Pty Ltd - pdf 219.45 KB
Clegg, Mr Norman - pdf 87.59 KB
Connop, Mr Barry - pdf 91.38 KB
Consumer Credit Law SA - pdf 637.21 KB
DH Flinders - pdf 509.84 KB
Drage, Mr Nathan - pdf 873.88 KB
Eastwood Securities - pdf 4.12 MB
Eriksson, Mr Trevor - pdf 201.62 KB
FBAA - pdf 417.15 KB
Fernbach, Mr Andrew - pdf 1.78 MB
FinTech - pdf 2.43 MB
Graham, Mr Tony - pdf 1.14 MB
Hayes Johnston Pty Ltd - pdf 705.38 KB
Heffernan, Ms Felicity - pdf 649.96 KB
Henderson, Kim and Susan - pdf 847.72 KB
HNW Planning - pdf 277.23 KB
Hollands, Mr Greg - pdf 76.48 KB
Iac888 - pdf 78.03 KB
Infocus - pdf 453.83 KB
IPA - pdf 206.3 KB
Jackson, Mr Gary - pdf 8.55 MB
Johnstone, Ms Sarah - pdf 1.27 MB
Jones, Mr Evan - pdf 207.87 KB
Jusrut, Mr Amrish - pdf 166.43 KB
Kierans, Ms Valerie - pdf 108.44 KB
Krepp, Mr Selwyn - pdf 4.63 MB
Kruse, Mr Brent - pdf 150.11 KB
Law Council - pdf 817.86 KB
Legal Aid NSW - pdf 1.92 MB
Legal Aid QLD - pdf 164.16 KB
M, Ms Tracey - pdf 90.18 KB
Malcolm, Mr Cameron - pdf 1.07 MB
Mazalevskis, Ms Rita - pdf 133.58 KB
MIGA - pdf 335.17 KB
Min-IT Software - pdf 362.15 KB
Mountford, Mr Dean - pdf 391.98 KB
Palyga, Mr Steve - pdf 180.12 KB
Pearce, Mr Scott - pdf 100.4 KB
Piper Alderman - pdf 331.9 KB
Prospa - pdf 657.23 KB
Read, Ms Carolyn - pdf 109.16 KB
Resimac - pdf 136.84 KB
Rigg, Mr Tony - pdf 13.72 MB
Rye, Mr Ivan - pdf 103.6 KB
Sarin, Ms Stella - pdf 1007.37 KB
Sciacca, Mr Sam - pdf 97.95 KB
SDA National - pdf 643.69 KB
Sentinel Wealth - pdf 307.76 KB
Shannon, Ms Anita - pdf 87.92 KB
Smith, Ms Susan - pdf 229.79 KB
Taylor, Ms Beryl - pdf 80.65 KB
Uebergang, Mr Colin - pdf 163.21 KB
Warne, Mr Colin - pdf 75.44 KB
Wassef, Mr Michael - pdf 294.8 KB
Weller, Mr Stephen - pdf 1.79 MB
Wilde, Mr Milton - pdf 106.92 KB
WT Financial Group - pdf 369.36 KB
Yabsley, Mr Bob - pdf 117.85 KB