Coronavirus (COVID-19) updates from the Australian Government

Appendix 8: Examples of gift card terms and conditions

Date
  Gift Card
Terms and Conditions* A B C
Gift card type Chain store retailer Chain store retailer Shopping centre
Expiry date The gift card is valid to make purchases for two years after it is issued. Expiry dates do not apply. The gift card is valid to make purchases for one year after it is issued.
Restrictions on low value use The minimum that can be loaded onto a card is $5, however, there are no restrictions on low value purchases. Restrictions on low value use do not apply. There are no restrictions on low value purchases, however, individual retailers may apply different conditions on use.
Fees and charges N/A N/A $1.95 payable upon purchase.
Limitations on use with respect to retailers that accept the gift card Some specific exclusions including use at specific stores within a chain. No specific exclusions within the chain. Not all retailers within the shopping centre accept the gift card.
Receiving change #Remaining value is stored for future use. Up to $9.95 can be given in change. Remaining value is stored for future use.
Lost, damaged or stolen gift cards Lost, damaged or stolen gift cards are not replaced. Lost, damaged or stolen gift cards are not replaced. Lost or stolen gift cards are replaced upon evidence of proof of purchase and card number.

*These examples are based on observed terms and conditions applied to gift cards in the Australian market.

#For this gift card the consumer is now able to use the remaining value to be used towards the value of purchases in excess of the card's remaining value.