Coronavirus (COVID-19) updates from the Australian Government

Appendix 7: Sample of typical complaints

Date
Complaint Type* Details
Gift card administration faulty gift card unable to be used on multiple attempts
Gift card administration gift card received for use at a retailer that has since become insolvent
Gift card terms and conditions a cinema voucher did not have an expiry date on it and the customer was told it had expired
Gift card terms and conditions purchased cinema pass online with a $6 booking fee not disclosed
Gift card administration accommodation gift voucher was purchased with the hotel refusing to supply the service
Gift card terms and conditions terms and conditions of gift card not adequately disclosed upon purchase
Gift card terms and conditions gift card which was given instead of a refund, had expired
Gift card terms and conditions sales staff misrepresented the terms and conditions of a gift card
Gift card terms and conditions conditions of use not clear or apparent on website used to purchase a gift card
Gift card administration gift card not accepted as it was considered to be non-genuine by the retailer
Gift card administration a $75 item was purchased with a $100 gift card with the retailer refusing to give change or reissue the card with the remaining credit

* This is not a representative sample as some complaint types are more common than others. Examples provided by State and Territory regulators, ASIC and the ACCC.