Date
| Complaint Type* | Details |
|---|---|
| Gift card administration | faulty gift card unable to be used on multiple attempts |
| Gift card administration | gift card received for use at a retailer that has since become insolvent |
| Gift card terms and conditions | a cinema voucher did not have an expiry date on it and the customer was told it had expired |
| Gift card terms and conditions | purchased cinema pass online with a $6 booking fee not disclosed |
| Gift card administration | accommodation gift voucher was purchased with the hotel refusing to supply the service |
| Gift card terms and conditions | terms and conditions of gift card not adequately disclosed upon purchase |
| Gift card terms and conditions | gift card which was given instead of a refund, had expired |
| Gift card terms and conditions | sales staff misrepresented the terms and conditions of a gift card |
| Gift card terms and conditions | conditions of use not clear or apparent on website used to purchase a gift card |
| Gift card administration | gift card not accepted as it was considered to be non-genuine by the retailer |
| Gift card administration | a $75 item was purchased with a $100 gift card with the retailer refusing to give change or reissue the card with the remaining credit |
* This is not a representative sample as some complaint types are more common than others. Examples provided by State and Territory regulators, ASIC and the ACCC.