Review into External Dispute Resolution and Complaints Framework

Review chair
Professor Ian Ramsay

On 5 May 2016, the Minister for Small Business and Assistant Treasurer, the Hon Kelly O’Dwyer MP, announced the establishment of an independent expert panel to lead the review into the financial system’s external dispute resolution and complaints framework.

The expert panel will be chaired by Professor Ian Ramsay, with Mr Alan Kirkland and Ms Julie Abramson as members.

The review will invite submissions from the public and consult with a range of stakeholders, including consumers and industry.

Questions regarding the review may be directed to