Dispute Resolution and Complaints Framework Supplementary Issues Paper

This consultation process has now been completed. Submissions available

Key Documents

The Interim Report formed part of the Dispute Resolution and Complaints Framework Review.

On 2 February 2017 the Government amended the Terms of Reference of the review of the external dispute resolution and complaints framework to require the Panel to:

  • make recommendations on the establishment, merits and potential design of a compensation scheme of last resort; and
  • consider the merits and issues involved in providing access to redress for past disputes.

This Supplementary Issues Paper continues the Panel’s examination of the EDR framework by seeking the views of interested parties on the issues contained in the amended Terms of Reference.

The Panel looks forward to receiving submissions on matters related to a compensation scheme of last resort and access to redress for past disputes as outlined in the Issues Paper by 28 June 2017 to assist the Panel’s work in preparing a Supplementary Final Report to the Government during the second half of 2017.

Earlier work of the Panel on the dispute resolution and complaints framework including additional consultation in relation to the Government’s response to establish the Australian Financial Complaints Authority is available on the Treasury website.


55 submissions were received for this consultation.

AMP - pdf 61.4 KB
ANZ - pdf 426.33 KB
ASIC - pdf 535.92 KB
ASX - pdf 323.48 KB
Azzi, Tom - pdf 88.02 KB
Barker, Debbie - pdf 14.5 KB
Bibo, David - pdf 21.57 KB
Bone, David - pdf 92.57 KB
Burge, Suzi - pdf 102.25 KB
Digwood, Terrence - pdf 7.87 MB
Eriksson, Trevor - pdf 72.19 KB
FBAA - pdf 265.13 KB
Freeman, Lynton - pdf 189.76 KB
Hargraves, Tanya - pdf 244.17 KB
HNAB Action Group - pdf 3.27 MB
Industry Super Australia - pdf 298.04 KB
Joint Consumer Group - pdf 844.94 KB
Kelepecz, George - pdf 56.73 KB
Lavis, Roy - pdf 2.16 MB
Legal Aid NSW - pdf 846.74 KB
Legal Aid Queensland - pdf 244.78 KB
Lock, Max and Debbie - pdf 22.68 KB
Mathews, Rose - pdf 14.32 KB
Maurice Blackburn - pdf 352.46 KB
McCarthy, Ron - pdf 59.59 KB
McNamee, Peter - pdf 5.14 MB
Myttonwatson, Sidney - pdf 28.91 KB
O’Brien, Rory - pdf 296.64 KB
Powers, Colin - pdf 153.4 KB
Sgargetta, Elliot - pdf 219.43 KB
SR Group - pdf 590.61 KB
Styles, Wayne - pdf 24.16 KB
Suncorp - pdf 76.82 KB
Topping, Paul - pdf 24.97 KB
Walton, Alexander - pdf 410.27 KB