False
The review must consider the matters prescribed in section 95 of the Act. These are:
- the kinds of assistance requested during the period being reviewed
- whether the assistance given was convenient and effective for the operators of small businesses and family enterprises who requested assistance, and
- whether amendment of the Act is needed to more conveniently and effectively assist the operators of small businesses and family enterprises.
Beyond the matters set out in section 95 of the Act, the review should:
- assess whether the ASBFEO’s assistance and dispute resolution function is fit-for-purpose within the broader dispute resolution ecosystem in supporting small business and family enterprise access to justice
- evaluate the ASBFEO’s effectiveness and efficiency in undertaking its functions including whether the ASBFEO’s service offerings align with the needs of the small business community
- assess the efficacy of the ASBFEO’s role in the franchising sector, taking into account the findings of the 2023 Independent Review of the Franchising Code of Conduct, and
- assess the suitability of the nomenclature and branding attached to the statutory office having regard to nature of the role, possible future functions and community awareness of the office and its services.
In considering these matters the review should have regard to the two previous reviews of the ASBFEO in 2017 and 2021.