Scams – mandatory industry codes

This consultation process has now been completed. Submissions available
Consultation Type
Consultation Paper

Key Documents

The government has committed to introduce new mandatory industry codes to outline the responsibilities of the private sector in relation to scam activity, with a focus on banks, digital communications platforms and telecommunications providers.

Treasury and the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (DITRDCA) are seeking feedback on the proposed features of the Scams Code Framework outlined in the discussion paper, which would introduce obligations for these key sectors to combat scams.

A short survey is also available for members of the public who wish to participate in the consultation process and provide information about their experience with scams, rather than provide a written submission.

Submissions and survey responses will be shared with other Government agencies, including DITRDCA, where necessary for the purposes of progressing policy work on scams. 


75 submissions were received for this consultation, including 17 confidential submissions.


4 submissions were received for this consultation.