Typical steps to resolving a dispute

Date

Remember this varies a little among the States and Territories: ACT, NSW, NT, QLD, SA, TAS, VIC and WA

  • Write down your issues
  • Do your homework
  • Talk with your landlord or centre manager to try to sort things out.
    Did it work? If no, continue...
  • Ring your State/Territory agency for help
    (Consumer Affairs/Fair Trading)
  • Negotiate with your landlord with agency’s help (informal discussion).
    Did it work? If no, continue...
  • Seek mediation. (If no mediation is available in your State/Territory agency, volunteer and private practice mediators are listed in the telephone book.)
  • Mediate. Did it work? If no, continue...
  • Consider taking it to a tribunal, where this is an option. (You’ll have to follow local procedures)
    Did it work? If no, continue...
  • Seek legal advice about court options.
    If you want to, it can be useful to seek legal advice earlier in the process.