color strip

Supplementary Issues Paper

On 2 February 2017 the Government amended the Terms of Reference of the review of the external dispute resolution and complaints framework to require the Panel to:

  • make recommendations on the establishment, merits and potential design of a compensation scheme of last resort; and
  • consider the merits and issues involved in providing access to redress for past disputes.

This Supplementary Issues Paper continues the Panel’s examination of the EDR framework by seeking the views of interested parties on the issues contained in the amended Terms of Reference.

The Panel looks forward to receiving submissions on matters related to a compensation scheme of last resort and access to redress for past disputes as outlined in the Issues Paper by 28 June 2017 to assist the Panel’s work in preparing a Supplementary Final Report to the Government during the second half of 2017.

Earlier work of the Panel on the dispute resolution and complaints framework including additional consultation in relation to the Government’s response to establish the Australian Financial Complaints Authority is available on the Treasury website.

Making a Submission

Interested parties are invited to comment on the consultation papers.

While submissions may be lodged electronically or by post, electronic lodgement is preferred. For accessibility reasons, please submit responses sent via email in a Word or RTF format. An additional PDF version may also be submitted.

All information (including name and address details) contained in submissions will be made available to the public on the Treasury website unless you indicate that you would like all or part of your submission to remain in confidence. Automatically generated confidentiality statements in emails do not suffice for this purpose. Respondents who would like part of their submission to remain in confidence should provide this information marked as such in a separate attachment.

Legal requirements, such as those imposed by the Freedom of Information Act 1982, may affect the confidentiality of your submission.

To ensure that the privacy of third parties is protected, and that the Commonwealth complies with its own legal obligations, some submissions may be published with some details removed or may not be published. In addition, all or parts of submissions may not be published: if they promote a product or a service; contain offensive language or the sentiments expressed are liable to offend or vilify sections of the community; or for reasons other than those outlined.

Closing date for submissions: Wednesday, 28 June 2017

Address written submissions to:

EDR Review Secretariat
The Treasury
Langton Crescent

For postal submissions please include the submission cover sheet [PDF 60KB]


For enquiries please call the EDR Review Secretariat +61 2 6263 2111.

Key Documents

Ref Num: {14C20843-D71C-4EFA-A7F5-7EE1EE136A29}
color strip

Contact the Treasury

Telephone +61 2 6263 2111 or
1800 020 008 (Switchboard, 8.00 am to 5.30pm AEST)
Facsimile: + 61 2 6263 2869
Email Us
ABN: 92 802 414 793